Category: 1 – Read ASAP! (All Categories are 1 – Read ASAP!, 2 – BUY it!, 3 – SHELF it, 4 – SOMEDAY it)
Comments: Simple, profound, life changing. Someone I know describes this as “algebra” for communication – a must read for anyone who communicates (i.e. all of us). I think that’s a great description. Putting this book to action will be my top focus in 2019.
Top 3 Lessons:
- Keeping observation and evaluation separate in our thinking and communication is one of the hardest things to do. There’s a time to observe and a time to evaluate – almost never a good idea to do both at the same time.Words like always and never communicate evaluation. Communicating observations can be powerful.
- I feel is often misused when we use it so say things we think. “I feel I’ve been mistreated” or I feel misunderstood or I feel you..
- We don’t know how to communicate needs. :) empathic listening is all about listening to feelings and needs.