Category: 2 – BUY it!* (All Categories are 1 – Read ASAP!, 2 – BUY it!, 3 – SHELF it, 4 – SOMEDAY it)
Comments: I love books by Chip and Dan Heath. While this book didn’t resonate as strongly as Decisive (their previous book) did, I thought it brought together lessons on a very important topic, Great moments are what we remember in this life. Understanding how these get made is, thus, as important a lesson as any.
Top 3 Lessons:
- A formula for excellent mentorship: High expectations + Assurance + Direction + Support
- Responsiveness is the key to strong relationships. It means you are attuned to the other person. The idea that physicians ask patients “what matters to you” revolutionized children’s healthcare in Scotland.
Do we understand what matters to the people we care about? (Deep questions, thus, are a great way to get to know people.)
- In the short term, we often choose to fix problems over creating moments. In the long term, that backfires. Moments are not a means to the end, they are the end. They are what we remember in the end.