Category: 2 – BUY it! (All Categories are 1 – Read ASAP!, 2 – BUY it!, 3 – SHELF it, 4 – SOMEDAY it)
Comments: It’s funny I rate this so high because I recall this book having a rather boring narrator. That definitely says a LOT about it’s impact! In simple words, the book does 2 things – emphasize the importance of having those ‘difficult conversations’ and avoid sweeping things under the target in all relationships that matter to us hoping that things will turn out okay. Secondly, it talks about the importance of differentiating between facts and feelings when presenting issues.
What to expect: Lots of example incidents that provide for great learning. And lots of ideas on how to approach ‘that‘ difficult conversation.
Add on Mar 16 2016: I don’t remember much from the book except that it reinforced the importance of having difficult conversations. It is an idea I’ve tried to stay true to.