Category: 3 – SHELF it (All Categories are 1 – Read ASAP!, 2 – BUY it!, 3 – SHELF it, 4 – SOMEDAY it)

Comments: Practical how-to guide on conducting “jobs to be done” interviews. I had attended a Bob Moesta presentation in person once and this book just felt like the extended version of that. Lots of tips and tricks.

Top 3 Learnings:

1. With jobs to be done, it is all about finding the “why” behind customer decisions and then figuring out ways to meet the unmet need

2. To hire a product, you must fire another product. Every customer has only so much space in their lives to use products. So, if you are trying to get them to change behavior, they will need to let go of a product that isn’t doing the job so well.

3. Good jobs to be done interviewing does not connect the dots for the interviewee. Be ignorant, make no assumptions and keep asking them questions. Again, in the live presentation, Bob Moesta conducted a demo interviewed and showcased this beautifully – that will stay with me. :)

Book notes here.