Category: 3 – SHELF it (All Categories are 1 – Read ASAP!, 2 – BUY it!, 3 – SHELF it, 4 – SOMEDAY it)
Comments: I appreciate that Claire Hughes Johnson tackled a topic not many would want to tackle – working through the details of the ins and outs of designing the operations at Stripe and sharing her approach to being a Chief Operations Officer. The book is thoughtful and detailed.
Insight(s) that resonated:
(1) Good management is often about saying the things you think you cannot say.
(2) If your operations are not evolving as you grow, you’ve probably got the wrong systems.
Marler's Observatory 